Privacy Policy

Privacy Policy for The One Loop

At The One Loop, accessible at https://theoneloop.in, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or purchase our chocolate products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

• Full Name
• Mobile Number
• Email Address
• Shipping Address
• Billing Address
• Order Details
• Payment Information (processed securely through trusted payment gateways)

Automatically Collected Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Pages Visited
• Time Spent on Website
• Cookies and Usage Data

2. How We Use Your Information

We use your information to:

• Process and deliver your chocolate orders
• Provide customer support
• Send order confirmations and shipping updates
• Improve our products and website experience
• Respond to your inquiries
• Prevent fraud and unauthorized activities
• Comply with applicable legal obligations
• Send promotional emails or offers (only if you choose to receive them)

3. Payment Security

We do not store your debit card, credit card, UPI PIN, or banking credentials on our servers.

All online payments are securely processed through trusted third-party payment service providers that use industry-standard encryption technologies.

4. Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website performance
• Analyze visitor behavior
• Personalize content
• Provide a smoother shopping experience

You can disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing Your Information

We respect your privacy.

We do not sell, rent, or trade your personal information to third parties.

Your information may only be shared with trusted service providers when necessary, including:

• Courier and logistics partners for order delivery
• Payment gateway providers
• Website hosting and technical support providers
• Government authorities if legally required

All such partners are expected to maintain the confidentiality of your information.

6. Data Protection

We implement appropriate administrative, technical, and organizational security measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

Although we strive to use commercially acceptable methods to protect your data, no method of online transmission or electronic storage is completely secure.

7. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may occasionally send information about:

• New chocolate launches
• Seasonal collections
• Festival offers
• Discounts
• Special promotions

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for children under the age of 18.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

10. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable
• Request details regarding the processing of your information

To exercise these rights, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The latest version will always be available on this page, along with the updated effective date.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: