Refund & Returns Policy

Refund & Returns Policy for The One Loop

Thank you for shopping with The One Loop. We take great care in delivering premium chocolates and confectionery products while maintaining the highest standards of quality, freshness, and hygiene.

Please read our Refund & Returns Policy carefully before placing an order.

1. Nature of Our Products

Our products are food items and are perishable in nature. For safety, hygiene, and quality reasons, chocolates and edible products cannot generally be returned once delivered.

2. Eligible Cases for Replacement or Refund

You may be eligible for a replacement or refund if:

• You receive a damaged package.
• The product is delivered in a spoiled or unusable condition.
• You receive the wrong product.
• The product is missing from your order.
• The package is tampered with before delivery.

Claims must be reported within 24 hours of delivery along with clear photographs or videos of the product and packaging.

3. Non-Returnable Items

We do not accept returns or refunds for:

• Products opened after delivery.
• Products consumed partially or completely.
• Orders placed with incorrect shipping details.
• Delivery delays caused by incorrect addresses or customer unavailability.
• Products damaged due to improper storage after delivery.
• Change of mind after the order has been shipped.

4. Refund Process

If your refund request is approved, the refund will be processed to the original payment method used during checkout.

Refunds are generally completed within 5–10 business days, depending on your bank or payment service provider.

5. Replacement Policy

Where applicable, we may provide a replacement instead of a refund if the product is found to be damaged, defective, or incorrectly delivered.

Replacement requests are subject to verification by our customer support team.

6. Order Cancellation

Orders can be cancelled only before they are processed or dispatched.

Once an order has been packed or shipped, cancellation requests cannot be accepted.

7. Delivery Issues

If your order is marked as delivered but has not been received, please contact our support team within 48 hours. We will coordinate with our delivery partner to investigate the issue.

8. Quality Assurance

Every order is carefully inspected before dispatch. Our chocolates are packed using appropriate packaging materials to help maintain product quality during transit.

However, minor variations in appearance may occur due to temperature changes during transportation and shall not be considered manufacturing defects.

9. Contact Us

If you have any questions regarding refunds, replacements, or returns, please contact us.